01
Installed Right, Guaranteed For Life
Your confidence shouldn't end when the crew leaves. Our lifetime installation workmanship guarantee gives you someone to turn to if a workmanship concern appears later.
For your home in Odessa, Midland & West Texas
Our Iron-Clad Triple Guarantee.
You should love your new floors. Not worry about what happens next.
What if the installation has a problem? What if you regret your choice? What if the price changes? Before you trust us with your home, see how we stand behind our work, your flooring selection, and the price you agree to.
A Beautiful Floor Is Only Half The Decision.
The other half? Knowing who stands behind it. These three promises address the risks that can make a flooring decision feel bigger than it needs to.
02
Love It Or We'll Replace It
A sample is a starting point. Your home is where the decision becomes real. Our 60-day flooring selection guarantee provides a path to replacement under its written terms.
03
Simple, Honest All-In Pricing
Make your decision with a written price for the agreed work—not a number you have to guess about. If the scope needs to change, we discuss the work and pricing with you.
GUARANTEE 01
If The Installation Is Wrong, Who Do You Call?
If a workmanship problem shows up later, will the company you hired still stand behind its work?
You spend time choosing the right look. The work underneath it deserves just as much attention. That is why we back our installation workmanship for life under our installation guarantee.
You know who to call: the same company that helped you choose your floor. Before you order, ask us to walk you through the workmanship coverage and how to request help. You should understand the protection before you need it.
GUARANTEE 02
You Should Love The Floor You Live With.
What if the floor you loved in the showroom doesn't feel right at home?
Samples are small and showroom light is not your light. A floor can look different across a whole room, in West Texas sun, next to your cabinets.
That is why the product selection guarantee exists. If you are not satisfied with your flooring selection within 60 days of installation, talk with us about replacement.
Know your options before you choose. Your written coverage explains eligibility and replacement terms. This is a flooring selection guarantee, not a blanket replacement promise for every part of a remodel.
GUARANTEE 03
Know What You're Agreeing To. Before You Agree To It.
Have you ever approved a price, then watched it grow by the time the work was done?
Before work begins, you review a written price for the agreed scope. You know what you are buying and what it costs, so you can compare it honestly and plan your budget.
Sometimes a floor hides things: subfloor conditions nobody can see until the old material comes up. Sometimes you decide to add a room. If a concealed condition or a requested change affects the work, we discuss the scope and pricing with you. You hear about it from us, and you are part of the decision.
Confidence Comes From Clear Answers. Not Vague Promises.
You don't have to take a slogan on faith. Ask your designer these questions before you order:
- “What does my installation workmanship coverage include, and how would I use it?”
- “If I'm not happy with my flooring selection, what are my replacement options and terms?”
- “What does this written price cover, and how would you handle a change?”
This page is a summary, not your agreement. Your project documents control. If anything here seems different from what you are given, ask us and get the answer in writing.
Questions Cautious Homeowners Ask
How do I get help with a guarantee concern?
Contact The Design Gallery and tell us about your project and the concern you are having. Our team can review the applicable written coverage with you and explain the next step.
What does the lifetime installation guarantee cover?
It covers our installation workmanship. If something about how the floor was installed concerns you, contact us and we will explain how the coverage applies and how to request help.
What if I choose a floor and then don't like it?
If you are not satisfied with your flooring selection within 60 days of installation, talk with us about replacement under the product selection guarantee. Eligibility and replacement terms apply, so review them before ordering.
Does the selection guarantee apply to kitchens or countertops?
This guarantee is about flooring selections. Ask your designer how written terms apply to any other part of a project.
What if something unexpected turns up once work starts?
You review a written price for the agreed scope before work begins. If a concealed condition or a change you request affects the work, we discuss the scope and pricing with you.
Don't Just Find A Floor You Like. Find A Team You Can Trust.
Bring your ideas. Bring your questions. In your design and planning session, talk through the look you want, the concerns holding you back, and how our guarantees apply. Take the next step with more than a sample in your hand.