Terms of Use

Sections

These policies apply to websites, landing pages, forms, scheduling pages, visualizers, customer portals, and other digital services operated by CHC FAMILY VENTURES, INC. d/b/a The Design Gallery ("The Design Gallery," "TDG," "we," "us," or "our"), including tdgtexas.com and related TDG domains.

1. Acceptance of These Terms

By accessing or using our website or other digital services, you agree to these Website Terms of Use. If you do not agree, do not use the website. These Terms apply only to use of our website and digital services. Any purchase, installation, fabrication, remodeling, design, financing, or other project is governed by the written proposal, contract, warranty, guarantee, lender documents, and other project-specific documents applicable to that transaction.

You must be at least 18 years old and legally capable of entering into a binding agreement to submit a project request, schedule an appointment, apply for financing, or authorize services through the website.

Information collection, analytics measurement, and privacy choices are described in our Privacy Policy. Using this website or accepting these Terms is not, by itself, an express analytics consent action or permission for marketing emails or text messages. Where permitted, analytics may operate on an opt-out basis as described in the Privacy Policy. You may use our inquiry, scheduling, guide-request, and purchase services without optional analytics.

2. About The Design Gallery

The website is operated by CHC FAMILY VENTURES, INC. d/b/a The Design Gallery, a Texas business serving Odessa, Midland, and surrounding West Texas communities. Our principal contact location is 301 N. Grant Ave., Odessa, Texas 79761. Our main telephone number is (432) 334-0418.

3. Website Information Is General Information

The website is provided to help visitors learn about products, services, design options, financing programs, project planning, and The Design Gallery. Website content is general information and does not constitute a binding offer, construction specification, architectural or engineering advice, a professional design agreement, or a guarantee that any product, service, price, schedule, or result will be available for a particular project.

We try to keep website information accurate and current, but product lines, colors, specifications, warranties, promotions, financing programs, lead times, installation requirements, and availability may change without notice. Errors may occur. We may correct or update website content at any time.

4. Quotes, Estimates, Pricing, and Project Information

Any online price range, project budget, calculator, guide, financing illustration, promotional example, or preliminary estimate is for planning purposes only. It is not a binding quote or offer.

Final pricing may depend on field measurements, site conditions, product selection, material yield, freight, taxes, demolition, floor or wall preparation, moisture conditions, structural or code issues, plumbing or electrical work, fabrication details, installation pattern, trim, accessories, and other project-specific factors.

A binding agreement exists only when authorized representatives of The Design Gallery and the customer accept the applicable written proposal or contract and any required payment or financing conditions are satisfied. Nothing on the website changes the terms of a signed proposal, contract, warranty, guarantee, or change order.

5. Scheduling and Design & Planning Sessions

An online appointment request is not confirmed until The Design Gallery confirms it. Appointment times may need to be adjusted because of staff availability, project requirements, travel, weather, or other circumstances. We may contact you by phone, email, or text to confirm, reschedule, obtain additional information, or prepare for your appointment.

Submitting a request does not create a contractor-client, designer-client, fiduciary, or other professional relationship and does not obligate either party to proceed with a project.

6. Product Images, Samples, and Natural Variation

Website photographs, videos, renderings, samples, swatches, displays, and manufacturer images are intended to show general appearance. Actual colors, textures, scale, sheen, pattern, veining, grain, dye lot, batch, shade, and installation appearance may differ because of lighting, photography, screen settings, printing, manufacturing variation, and natural material characteristics.

Natural stone, wood, tile, quartzite, granite, marble, and other materials may contain expected variations, fissures, pits, mineral deposits, knots, shade differences, or pattern changes. Samples cannot show every variation that may appear in the installed material. Product selections should be confirmed using current samples and the applicable manufacturer information.

7. Visualizers, Renderings, and Artificial Intelligence Images

The website may include room visualizers, augmented-reality tools, digital renderings, mood boards, or images created or enhanced with artificial intelligence. These tools and images are provided for inspiration and preliminary visualization only. They are not construction drawings, exact color representations, promises of a finished result, or substitutes for samples, measurements, professional review, or written specifications.

Results may differ because of room dimensions, lighting, camera angle, screen calibration, installation direction, grout, trim, seams, pattern placement, material variation, product availability, and site conditions. Unless expressly identified as a completed TDG project, an image should not be assumed to show work actually completed by The Design Gallery.

Third-party visualization tools may process photographs or other information under their own terms and privacy policies. TDG does not warrant the accuracy, availability, or performance of those tools.

8. Financing Information

Financing offers are subject to credit approval, lender underwriting, program terms, minimum purchase requirements, promotional periods, availability, and other conditions imposed by the lender. Interest rates, payment examples, and promotions may change or expire. The Design Gallery is not a lender and does not make credit decisions.

Submitting information to a lender or financing platform is governed by that provider's terms and privacy policy. No financing is final until the lender approves the application and all required documents are completed.

9. Guarantees, Warranties, and Manufacturer Terms

References to TDG guarantees, workmanship promises, satisfaction programs, or manufacturer warranties are summaries only unless the website displays the complete governing terms. Eligibility, exclusions, customer responsibilities, claim procedures, time limits, remedies, and other conditions are controlled by the written guarantee, warranty, proposal, or contract delivered for the applicable project.

No website statement expands, modifies, or replaces a written guarantee, manufacturer warranty, or signed agreement. Manufacturer warranties are provided by the manufacturer and may require registration, maintenance, documentation, or compliance with installation and care instructions.

10. Downloadable Guides and Educational Content

Guides, checklists, videos, articles, worksheets, cost information, and other educational resources are general information. They may not account for the conditions of a particular home or project. Before acting on technical, structural, electrical, plumbing, code, moisture, environmental, or safety information, consult an appropriately qualified professional.

11. User Submissions and Uploaded Content

You may provide names, contact information, project details, measurements, photographs, plans, reviews, testimonials, comments, or other content. You represent that you have the right to provide that content and that it does not violate another person's privacy, copyright, trademark, contractual, or other rights.

You grant TDG a nonexclusive, worldwide, royalty-free license to use, copy, store, transmit, and modify submitted content as reasonably necessary to respond to your request, evaluate or perform services, maintain business records, prevent fraud, and operate our systems.

TDG will not use identifiable customer project photographs, testimonials, or reviews in public advertising solely because they were submitted through a service form. Public marketing use will be based on separate permission, an applicable project agreement, or another lawful basis. You may revoke future marketing permission by contacting us, although revocation will not affect uses already lawfully made.

Do not submit confidential architectural plans, trade secrets, financial account credentials, Social Security numbers, medical information, or other highly sensitive information through a general website form.

12. Reviews and Testimonials

Reviews and testimonials reflect individual experiences and do not guarantee that every customer will have the same result. We may edit reviews for length, spelling, privacy, or clarity without changing their substantive meaning. We will not prohibit or penalize a customer for providing an honest review as permitted by law.

13. Intellectual Property

The website and its original text, photographs, graphics, videos, designs, logos, trademarks, downloads, layout, code, and other content are owned by or licensed to TDG and are protected by copyright, trademark, and other laws.

You may view, download, or print website materials for your personal, noncommercial project-planning use. You may not reproduce, republish, sell, distribute, scrape, frame, create derivative works from, remove ownership notices from, or commercially exploit website content without prior written permission. Manufacturer names, logos, and product images remain the property of their respective owners.

14. Acceptable Use

You may not use the website to:

• violate any law or another person's rights;
• submit false, deceptive, abusive, defamatory, or unlawful content;
• impersonate another person or misrepresent your identity;
• introduce malware, harmful code, or automated attacks;
• gain unauthorized access to accounts, systems, or data;
• interfere with website operation or security;
• harvest contact information or send unsolicited messages;
• use bots, crawlers, or scraping tools except for ordinary public search-engine indexing; or
• reverse engineer or circumvent technical controls.

We may restrict or terminate access when we reasonably believe these Terms have been violated or website security or operations are at risk.

15. Third-Party Services and Links

The website may use or link to third-party services, including scheduling platforms, CRM and communications providers, lenders, payment processors, visualizers, mapping services, analytics providers, advertising platforms, manufacturers, social networks, and review sites. Third parties operate under their own terms and privacy practices. TDG is not responsible for third-party content, security, availability, decisions, or performance.

A link or integration does not necessarily mean TDG endorses every statement, product, or practice of the third party.

16. Electronic Communications

When you provide contact information or communicate with us electronically, you consent to receive transactional communications related to your request, appointment, quote, project, account, delivery, installation, warranty, or customer service. Marketing email and text communications are governed by the Privacy Policy and SMS Terms. You are responsible for keeping your contact information accurate.

17. Website Availability and Security

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components. Maintenance, internet failures, cybersecurity events, third-party outages, weather, and events beyond our control may affect availability. You are responsible for maintaining reasonable security on your own device and accounts.

18. Disclaimer of Warranties

19. Limitation of Liability

20. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless TDG and its owners, officers, employees, and affiliates from third-party claims, losses, and reasonable costs arising from your unlawful misuse of the website, your violation of these Terms, or content you submit in violation of another person's rights.

21. Governing Law and Venue

These Terms are governed by Texas law, without regard to conflict-of-law rules. Any lawsuit arising solely from these Terms or website use must be filed in a state court of competent jurisdiction in Ector County, Texas, or in the federal district court serving Ector County, unless applicable law requires a different venue. Project contracts may contain separate dispute-resolution provisions that control disputes relating to that project.

22. Changes, Severability, and No Waiver

We may update these Terms by posting a revised version and changing the effective date. Changes apply prospectively unless otherwise stated. If a provision is found unenforceable, the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver.

23. Contact Us

Also see our Privacy Policy, SMS Terms, and Accessibility Statement.