Privacy Policy

1 – Introduction

1.1 – This privacy policy (Policy) sets out how CHC Family Ventures, Inc. dba The Design Gallery by Paul Evans and its subsidiaries and related companies (CHC Family Ventures, Inc. and its affiliated companies (“we”, “us”, and “our”)) will collect, use, store, and disclose your personal information that we collect through our products and services (products and services), websites (websites), social media pages, activities, and all other activities relating to our business and operations, as described in this privacy policy.


1.2 – This policy deals with personal information as defined under United States law (personal information). Generally, we will deal with your personal information in accordance with applicable privacy laws in the United States, Australia, New Zealand, the European Economic Area, the United Kingdom, Canada, and specific states in the United States of America (applicable privacy laws).


1.3 – By using our websites, products, services, and/or engaging with us in the ways outlined in this policy, you agree to accept this policy. This policy should also be read in conjunction with our terms of use and our cookies and consent policy.


2 – How we collect your personal information

2.1 – We collect personal information in a variety of ways, which are outlined in more detail below. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you provide personal information to us directly:


2.2 – We will collect personal information when you provide it to us during your interaction or engagement with us. This could include when you visit or use our websites, when you purchase and/or use our products and services, when you submit a form through our websites, when you sign a contract with us, when you contact us with questions or request a demonstration or support, when you use a chat function on our websites, or when you otherwise engage with us through email, phone, social media, phone or audiovisual call, or via mail.


2.3 – The personal information that we may collect from you directly includes, but is not limited to, details about your identity (including your name and title), location and address, contact and social media details, third-party email account credentials, information about your employment and education history, details of any company you are associated with, and recordings of customer calls (including phone and audiovisual).

When we collect personal information automatically


2.4 – We will collect personal information automatically when you visit or use our websites or receive emails from us or from our customers using our products and services. This personal information may include your IP address, usage details, the country you are in, and other information about you and your use of a website or interaction with an email collected through tracking technologies including cookies, web beacons, link redirects, scripts, and iframes (Tracking Technologies).


2.5 – Please see our cookies and consent policy for more information, at [insert link to policy].


2.6 – If required to by any applicable privacy laws, we will ask for your consent when placing tracking technologies on your device. You can configure your browser settings to disable some tracking technologies on a per-site basis, but this may mean that you cannot use all the features on our websites, or other websites.


2.7 – Regarding our services, we may collect personal information about you and/or your own customers relating to interactions with emails sent using our products and services. We do not store any information from the body of emails sent using our products and services with the exception of URLs so that we can resolve these for the recipients, and in the event that an email is undeliverable, we will keep it for a maximum of six hours while it is in a re-sending cycle, before the email is permanently deleted.


3 – How we use your personal information

3.1 – What we do with your personal information depends on the purpose for which it was collected. Your personal information will only be used for purposes directly related to our business activities and the provision of our products and services, and when it is necessary for or directly related to these activities.


3.2 – We may use the personal information that we collect for reasons including, but not limited to:


  • a) To perform a contract with you, including to:
    • Provide customers with our products and services;

    • Allow you to open a customer account with us;

    • Provide our websites to you and to improve our websites to give you a better user experience;

    • Provide customers with technical support;

    • To invoice you and/or process payments;

  • b) For our business purposes, such as data analysis, identifying usage trends, developing new products and services, improving our current products and services, and for the general operation and expansion of our business activities;

  • c) To communicate with you including responding to your emails, calls, requests, and/or feedback;

  • d) To advertise and market our products and services to you;

  • e) To perform our obligations under any contractual arrangement that we may enter into, including where that involves disclosure of information as set out at section 4 below;

  • f) To protect and/or enforce our legal rights and interests, including defending any claim; and

  • g) To comply with applicable privacy laws and regulations, and for any other purpose authorised by you, or applicable privacy laws.